If during the joint inspection of your JURA Machine we discover a major part of the Machine has failed, we shall produce a Quotation for the Repair of the Machine. The Quotation includes collection / return of the Machine, all Spare Parts and use-up Material used, Labour for Repair and Cleaning.A major part of the Machine is:
- The Brewer
- The Grinder
- The Pump
- Any Electronic Board
We only shall accept the machine upon customer's consent to repair by signing the Quotation provided. For corporate customers who require a PO for the processing of a Service, we will provide a Quotation and shall wait for the PO before accepting the machine for Servicing. The cost of a Major Service is based on the machine's Article Number and is pre-defined by our system. Spare Parts are not itemized upon billing. We do not replace decorative parts which are not affecting the machine functioning. If a customer wishes to replace those parts, we shall bill you accordingly. We shall contact you when the machine is ready for collection or to be sent back.